DOMAIN-SPECIFIC HARNESSES

EXAMPLES Example 1: A customer support agent. An agent reads a ticket from a customer who says an order never arrived. It checks the order history through a database tool and sees that the package was marked delivered to the wrong address. For a low-value order, it can offer a replacement directly. For a high-value order, or an upset customer, it writes a clear summary and escalates to a human agent, depending on complexity and risk. Example 2: A business-intelligence agent. A manager asks why sales dropped in the Northeast region last quarter. The agent queries the sales database, runs its own comparisons by month and product, and finds that one large customer paused orders. It returns a narrative explanation backed by the specific numbers, shows the queries it used, and notes that the data cannot explain why the customer paused. Example 3: A regulated field. A healthcare-adjacent agent drafts messages to patients about appointment preparation. Because of legal and compliance requirements in that industry, every single output is routed to a licensed professional for review before it reaches a patient, no matter how confident the draft appears. All reviews are logged to provide an audit trail. Example 4: An edge agent. A small efficient model runs on a factory robot's onboard hardware. It makes immediate local safety decisions, such as stopping when a person steps into a danger zone, without needing a network connection to a remote server. The team accepts that this model is less capable than a large hosted one, in exchange for speed, privacy, and reliable operation where connectivity is poor.