DOMAIN-SPECIFIC HARNESSES

CHAPTER SUMMARY Domain-specific harnesses use the same layers as general ones, with settings fitted to the risks of one field. Customer support agents combine ticket reading, database lookups, knowledge retrieval, scoped permissions, and clear escalation to humans. Business-intelligence agents must show their queries, use read-only access, and avoid inventing causes the data cannot support. Regulated fields require human review, audit trails, privacy protection, and legal guidance, with the agent drafting and a qualified person deciding. Edge agents run on local hardware, trading raw capability for speed, privacy, and reliability, and many systems combine edge and cloud. KEY TERMS REVIEW Domain: a particular field of work. Ticket: a recorded request for help. Escalation: handing a case to a more capable or authorized person. Business intelligence: using data to understand and guide a business. Query: a question written in a database language. Regulated field: an industry where rules control how work must be done. Compliance: following the applicable rules and being able to show it. Audit trail: a tamper-resistant record of what happened. Edge agent: an agent running on local hardware instead of in a distant data center.