PROFESSIONAL PRACTICE AND COLLABORATION

HANDLING MISTAKES YOU MADE YOURSELF Sooner or later you will release a change that breaks something. Say so quickly and clearly, stop the damage first, and then explain what happened in plain terms. Colleagues tend to forgive honest mistakes quickly and to remember concealed ones for a long time. Afterward, add the check or test that would have caught the error, so that the whole team benefits from the lesson. BUILDING A REPUTATION FOR RELIABILITY Reliability in people works much like reliability in systems. Do what you said you would do, flag problems early, and keep your documentation current. Over time, colleagues learn that your work can be trusted, and they invite you into more important decisions.